Refund Policy

☕ Easy Returns & Happiness Guarantee

At Cuppers, your happiness means everything to us. We want every sip of your coffee to be a perfect one!

If your coffee arrives damaged, incorrect, or doesn’t meet your expectations, no worries — we’ll fix it fast. Simply contact us within 7 days of delivery, and we’ll make it right with a replacement, refund, or store credit — whichever you prefer.

📧 Email us at Hey@drinkcuppers.com with your order number and a quick note (photos help, too).

We promise: no hassle, no stress — just great coffee and great service.

💸 Refunds & Replacements

Once we’ve reviewed your message, we’ll offer one of the following — depending on what works best for you:

• A replacement of the same product (freshly roasted and shipped)

• A refund to your original payment method

• A store credit for your next order

Refunds are typically processed within 3–5 business days after approval.

☕ Subscription Orders

For Cuppers Coffee subscriptions, you can pause, skip, or cancel anytime through your account.

If you receive a damaged or incorrect subscription shipment, we’ll gladly replace or refund that delivery — no questions asked.

🔒 Shop with Confidence

Every order is protected with secure checkout, trusted payment partners, and real human support.

We never store sensitive payment data, and we never share your information — ever.

🧡 Our Commitment

We’re a small, passionate team of coffee lovers, and we care deeply about your experience. If something’s not right, just let us know — we’ll fix it with warmth and fairness.

Because great coffee should come with great service.