At Cuppers, your happiness means everything to us. We want every sip of your coffee to be a perfect one!
If your coffee arrives damaged, incorrect, or doesn’t meet your expectations, no worries — we’ll fix it fast. Simply contact us within 7 days of delivery, and we’ll make it right with a replacement, refund, or store credit — whichever you prefer.
📧 Email us at Hey@drinkcuppers.com with your order number and a quick note (photos help, too).
We promise: no hassle, no stress — just great coffee and great service.
Once we’ve reviewed your message, we’ll offer one of the following — depending on what works best for you:
• A replacement of the same product (freshly roasted and shipped)
• A refund to your original payment method
• A store credit for your next order
Refunds are typically processed within 3–5 business days after approval.
For Cuppers Coffee subscriptions, you can pause, skip, or cancel anytime through your account.
If you receive a damaged or incorrect subscription shipment, we’ll gladly replace or refund that delivery — no questions asked.
Every order is protected with secure checkout, trusted payment partners, and real human support.
We never store sensitive payment data, and we never share your information — ever.
We’re a small, passionate team of coffee lovers, and we care deeply about your experience. If something’s not right, just let us know — we’ll fix it with warmth and fairness.
Because great coffee should come with great service.
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